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Quality Assurance and Improvement (QA/QI) Specialist [ACS]

Work Location

North Bronx, NY

Job Type



Part Time

$38.40 / Hour

Quality Assurance and Improvement (QA/QI) Specialist

Title: Quality Assurance and Improvement Specialist

Classification: Non-Exempt

Status:  Part-time

Hourly Rate: $38.40

Hours per week: 10

Supervisor: Program Director


I'RAISE Girls & Boys International Corporation is a heartfelt haven founded in 2012 by the visionary Chief Executive Officer, Shanequa Moore. As a beacon of hope and resilience, we stand tall as a 501(c)(3) non-profit organization, proudly led by individuals from BIPOC and women communities. Since our inception, we have woven a tapestry of support, dedication, and transformation that defines who we are.

I’RAISE is not just an organization; it is a promise to make a difference in the lives of families. We are the guardians of youth, catalysts for community restoration, and architects of improved quality of life for minority children and families. Our purpose is etched in the very fabric of our holistic programs that commit to the well-being and empowerment of every child.

RAISE, EMPOWER, AND INSPIRE EVERY CHILD is not just a mantra; it's our guiding vision since 2012. We aspire to elevate self-esteem and self-worth, ensuring that every child, irrespective of background, finds success and progress in all facets of life

Join us in this journey of compassion, empowerment, and transformation. Together, we can rewrite the narrative for every child, building a future where potential knows no bounds.


I’RAISE is partnering with the Administration for Children’s Services (ACS) using the School-Based-Early Support model. The goal is to partner closely with schools to connect families to support and services well before concerns warrant a call to the Statewide Central Register of Child Abuse and Maltreatment (SCR). ACS, through I’RAISE, intends to offer families “light touch” service options that strive to connect families to community resources through case management, address families’ concrete needs, support parent/caregiver capacity in their caregiving roles, and avoid unnecessary investigations.


Position Summary:

As a Quality Assurance/Improvement Specialist at I'RAISE Girls & Boys International Corporation, you will play a pivotal role in ensuring the delivery of high-quality services and programs that positively impact the lives of minority children and families. Working within a dynamic team led by visionary leadership, you will contribute to the organization's mission of raising, empowering, and inspiring every child.


  • Responsible for supporting program implementation & model fidelity, quality assurance/oversight activities.

  • One per service contractor agency.Support Implementation of Quality Assessment and Performance Improvement (QAPI) Plan: You will be responsible for supporting the implementation of the organization's Quality Assessment and Performance Improvement (QAPI) Plan. This involves ensuring that all quality improvement initiatives are aligned with I’RAISE's overall strategy and goals.

  • Manage Quality Improvement/Process Improvement Initiatives: You will take the lead in managing Quality Improvement (QI) and Process Improvement (PI) initiatives within the organization. This includes identifying areas for improvement, developing action plans, and overseeing the implementation of these plans to enhance program effectiveness and efficiency.

  • Continuously Review Data: You will continually review data related to program performance, engagement goals, and outcomes to assess whether they are meeting the needs of caregivers/parents and achieving desired results. Through data analysis, you will identify trends, patterns, and areas for improvement.

  • Collect and Compile QA Reports: You will be responsible for collecting relevant data and compiling Quality Assurance (QA) reports on a regular basis. These reports will provide insights into program performance, highlight areas of success, and identify areas for improvement.

  • Identify and Address Potential Issues: Proactively identify potential issues or challenges within program delivery and quality of services. Take necessary steps to address these issues promptly to prevent them from escalating into major problems.

  • Develop Project Plans: Develop comprehensive project plans for quality improvement initiatives, outlining objectives, timelines, resources, and key deliverables. Ensure that project plans are effectively communicated and understood by relevant stakeholders.

  • Manage Timelines: Monitor and manage project timelines to ensure that quality improvement initiatives are implemented in a timely manner. Proactively address any delays or obstacles that may arise during project execution.

  • Track and Communicate Project Status: Keep stakeholders informed about the progress of quality improvement initiatives by providing regular updates, status reports, and presentations. Effectively communicate project milestones, achievements, and challenges as needed.

Qualifications / Requirement:

  • Bachelor’s degree 

  • Minimum of three years’ experience in nonprofit management.

  • Preferred - Master’s degree in social work, psychology, education, business, public policy, or other related field.

  • Experience with New York City child welfare programs and ACS requirements and systems, including PROMIS and CNNX. degree in science, psychology, public administration, quality assurance or other related field required. 

  • Demonstrated experience in evaluating programs and services

  • Knowledge of child welfare and family support services in New York City

  • Excellent leadership, communication, interpersonal, and organizational skills

  • Proficiency in Google Suite and Microsoft Suite

Travel Requirement:

  • Ability to travel within New York City public schools to perform job-based duties

  • Must be a New York City Resident with a valid Social Security Number - I’RAISE does not provide relocation assistance nor provide any visa sponsorship at this time 

Part-Time Employee Benefits

  • Paid-time off (PTO):

    • Sick Days, Holidays 

Comprehensive Background Clearance Requirement

  • Comprehensive Background Clearance Requirement

  • Reference Checking 

  • Previous Employment Verification 

  • SCR Clearance

  • SEL List Check 

  • NYS-DJSC Criminal Background Check/Fingerprint 



Complete the Job Application Form 

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